Clients
OAKS Hotels and Resorts – Case Study
The Challenge
As competition from online marketplaces like Airbnb increases, customer experience has never been more important for the hotel industry with hoteliers pulling out all the stops to create a point of difference through good communication and personalised interactions.
What Oaks needed in order to bring its communications up to the standard of the rest of its business, was a new solution that was cost effective, reliable, and provided seamless integration with its existing CRM.
The Solution
At the time, Oaks were managing their customer enquiries and booking requests through a centralised reservation service, with a third party call centre operating out of Manila.
After much deliberation with different vendors in the market, Oaks determined that 8×8 was an advanced global cloud solution – the right fit for their business – and engaged TAMPER IT SOLUTIONS to help make it happen.
My Pet Warehouse Case Study
With so much love for its furry friends, it was time for My Pet Warehouse to give its loyal customers a little more TLC- starting in the call centre.
The Challenge
My Pet Warehouse operates a small but busy call centre that runs from 9am – 9pm AEST. The call centre takes enquiries for all 12 stores, as well as dealing with online enquiries that come through the website.
The pet store was looking for a new and affordable system with greater voice quality, speed, and reliability of service, along with integration into its pre-existing NetSuite solution.
The Solution
As a global market leading provider of cloud telephony and Virtual Contact Centre solutions, My Pet Warehouse were aware of 8×8’s platform capabilities, and after some research, TAMPER IT SOLUTIONS were engaged to help scope, integrate and manage the new solution.